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My Homecare NE Brochure
Download our service pack

Call Us
01207 693977 / 0333 3231336
[email protected]

Personal Support Plan
Personal Support Plan
Arrange Your Visit

Home Based Care
Across
County Durham
& North East

Homecare Services Our services are a real alternative to residential care and include overnight and live-in care across County Durham & the North East. Read Our Reviews

A real alternative to residential care
overnight and live-in care
across County Durham & the North East.

Enjoy Continuity of Lifestyle, in Your Own Home.

Domiciliary Care
In & Out Of Home Assistance
Cleaning & Domestic Care
Live in Care
Palliative Care
Befriending Services
... Across the North East

If you would like more information: Download Our Brochure Arrange Your Personal Support Plan

Types of Care

Domiciliary Care

In & Out Home Assistance

Cleaning & Domestic Care

Live in Care

Palliative Care

Specialist Care

Dementia Sufferers.

Elderly with reduced physical capabilities.

Adults with physical & learning disabilities.

Mental health sufferers.

Needs Assessment

Don’t suffer, struggle or become frustrated.
Contact us for your FREE, NO OBLIGATION personalised help package.

t: 01207 693977

Loneliness

Over a million older people in the UK say that they are lonely, don’t let your loved one be another statistic.

About My Homecare

Our mission is to meet the needs of people who either through illness or injury, have difficulty maintaining their independence and quality of life whilst continuing to live in their own homes.

Our Home Carers are available throughout County Durham and we provide a comprehensive care service for people who need our help and assistance. From simple visits for domestic assistance, through to full complex care 24 hour packages.

We provide care services including Live-in care which is often an ideal solution for you or a loved one, who needs more intensive support and care whilst wishing to remain living in the comfort of their own home.

My Homecare Durham is a private limited company. It was established in 2014 to meet the care and support needs of people wishing to maintain their independence and continue living in their own home across the County Durham area. Registered with the Care Quality Commission, the company provides domiciliary care and live in care services, where required.

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– Local care by local people

– Needs assessed, tailored care package

– Cost effective – pay for what you need

– Long-term or respite solutions

– High standards

– Fully checked, inducted and trained staff

– Assistance in or out of your home

– Companionship

July 2016 - Reviews and feedback from our customer questionaire

Our latest customer quality surveys have been returned. We received nearly 3/4 back, so thanks to all who returned their questionnaire. My Homecare Durham are proud to announce a 97% satisfaction rate for the care service we provide. Our results show that our care team have really excelled and gone the extra mile for our service users.

2015 - Home care 'being short changed'

Just one in seven councils in the UK is paying a “fair” price for home care for the elderly, according to a survey.
About 500,000 people rely on the support, which includes help with washing and dressing.

Read More

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Services We Offer

All our care staff will carry identification badges, clearly visible for our clients. They will be dressed in appropriate uniforms and be fully informed of each and every service users’ care and support needs.

PERSONAL CARE.

Assistance with personal hygiene, toileting, dressing.
Assistance with bathing or showering

RESPITE CARE

Respite care and short term contracts for
periods such as main carer holiday.

OVERNIGHT STAYS

Our staff can offer overnight stays and sleep in services on a needs basis.

LIVE IN CARE

Your own personal carer providing care 24 hours a day, living in your home

COMPANY

Befriending & Sitting Services, personally tailored for content, timings and duration.

APPOINTMENTS

We will accompany you and help with transport
to your appointments or social events.

HOUSEKEEPING

Housework, laundry, ironing, shopping, pension collection and gardening help.

PALLIATIVE CARE

Palliative care and care of the dying

Care Support Plans

Our care and support plans are your care and support plans, developed between our care managers and yourself (or your relatives). They are designed around your specific needs and what you expect to achieve with our help.

Our care and support plans are about enabling people to live as independently as possible and promoting dignity and respect for all.  All aspects of the assistance we give must be approved by you.

Most people prefer to remain in the privacy and comfort of their own home, but with  a level of support of assistance from a carer to help them maintain their independence.

Your Care Plan is developed following the Initial Needs Assessment completed by one of our managers and all information held is completely confidential. Care Plans basically explain routine tasks to be undertaken by carers, at the specific times agreed.

Information will be left at your address for both you and your carer, and this includes a Service User Guide, a copy of your Care Plan including associated Risk Assessments, our contact numbers, complaints procedure and other useful information.

The risk assessments are completed to identify any risks that may occur during a visit, to either the carer or the client.  Risk assessments are designed to protect people against known dangers not to stop clients doing what they want to do.

Regular reviews of care and support we provide will continue throughout your time with My Homecare.  A copy of our Review Policy detailing how and when we will review your care is available from the office.

If you ever feel you need someone to speak on your behalf, either to ourselves or others providing your care and support, then you can use an advocate. Advocates are people who are independent and could help you to express your views, opinions and wishes, and to obtain impartial advice.

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Our mission is to meet the needs of people of any age, who either through illness or injury, have difficulty maintaining their independence and quality of life whilst continuing to live in their own homes.

The staff at My Homecare in Durham really take the time to get to know me. The carers offer a very professional, friendly and personal service, putting you at ease straight away.

Your Care Worker

All our care staff will carry identification badges, clearly visible for our clients. They will be dressed in appropriate uniforms and be fully informed of each and every service users’ care and support needs.

Training

Care staff constantly train to achieve higher standards. Presently we have a high level of staff at / achieving Health and Social Care level 3 diploma.  All our care staff receive extensive induction and foundation training in the following subjects:

Understanding Health, Safety and Risk
First Aid
Basic Food Hygiene
Infection Control
Moving and Handling
Effective Communication
Medication
Safeguarding Adults
Catheter Care
Pressure Care
Diabetes
Hypothermia awareness

Your Carer will always:

  • Arrive at the pre-arranged time on each and every visit;

  • Provide care and support within the contracted hours as stated in your care plan pack;

  • Carry various equipment to assist with Health and Safety in your home;

  • Assist with prompting you to take your medication when authorised by his/her manager;

  • Inform his or her manager if small gifts have been offered from you;

  • Hold keys to your property only when authorised by yourself and his/her manager; and,

  • Act with confidentiality and in a way to maintain your dignity at all times.

How Do I Pay?

You may have concerns about the costs involved in getting care and support at home. But if you have been assessed as needing care, you will also be assessed to see how much you can afford to pay towards the cost of services, while still having enough money to live on.

The amount that social services departments pay towards care on your behalf varies depending on your local authority, although there are minimum requirements. When you have an assessment, your needs will be judged to see whether you’re eligible for services under the national eligibility criteria.

If you’re found to have eligible needs the local authority has a duty to meet those needs but can charge for services.

Paying For Your Own Care

If you’re not eligible for financial help from the council, you’ll have to fund your own care. However, you are still entitled to advice from your local social services department about how best to meet your needs. And from April 2015, you’ll be able to pay the council to arrange your services for you. It can only charge you as much as someone whose care they are funding.

Social Services Financial Help

If the council has assessed you and you need care and support, you will then be means tested to see how much you need to contribute, if anything, and how much the council will pay towards it.

Depending on which area you live in, you may also have the option of using a personal budget to meet your needs. A personal budget aims to change the way in which services are assessed for, funded and arranged. From April 2015, everyone will have a personal budget.

Make An Enquiry

You can contact us on either of the phone numbers or you can send us a message through form below.

01207 693977 / 0333 3231 336

Your Name *

Your Email *

Your Message

My Homecare Durham & The North East

My Homecare Ltd
Derwentside Business Park,
Consett,
County Durham,
DH8 6BP