In & Out Home Assistance
Cleaning & Domestic Care
Live in Care
Elderly with reduced physical capabilities.
Adults with physical & learning disabilities.
Mental health sufferers.
Don’t suffer, struggle or become frustrated.
Contact us for your FREE, NO OBLIGATION personalised help package.
Our Home Carers are available throughout County Durham and we provide a comprehensive care service for people who need our help and assistance. From simple visits for domestic assistance, through to full complex care 24 hour packages.
We provide care services including Live-in care which is often an ideal solution for you or a loved one, who needs more intensive support and care whilst wishing to remain living in the comfort of their own home.
My Homecare Durham is a private limited company. It was established in 2014 to meet the care and support needs of people wishing to maintain their independence and continue living in their own home across the County Durham area. Registered with the Care Quality Commission, the company provides domiciliary care and live in care services, where required.
– Local care by local people
– Needs assessed, tailored care package
– Cost effective – pay for what you need
– Long-term or respite solutions
– High standards
– Fully checked, inducted and trained staff
– Assistance in or out of your home
Well done to all the guys who raised over a grand for the St Oswalds Hospice in Gosforth. Taking part was a handful of our brave and talented care workers and an equally brave and talented service user. They have competed for a number of years now so congratulations for raising the money and helping such a worthwhile charity. Well done Phil J, Phil W, John and Graeme.
Our latest customer quality surveys have been returned. We received nearly 3/4 back, so thanks to all who returned their questionnaire. My Homecare Durham are proud to announce a 97% satisfaction rate for the care service we provide. Our results show that our care team have really excelled and gone the extra mile for our service users.
Most people prefer to remain in the privacy and comfort of their own home, but with a level of support of assistance from a carer to help them maintain their independence.
Your Care Plan is developed following the Initial Needs Assessment completed by one of our managers and all information held is completely confidential. Care Plans basically explain routine tasks to be undertaken by carers, at the specific times agreed.
Information will be left at your address for both you and your carer, and this includes a Service User Guide, a copy of your Care Plan including associated Risk Assessments, our contact numbers, complaints procedure and other useful information.
The risk assessments are completed to identify any risks that may occur during a visit, to either the carer or the client. Risk assessments are designed to protect people against known dangers not to stop clients doing what they want to do.
Regular reviews of care and support we provide will continue throughout your time with My Homecare. A copy of our Review Policy detailing how and when we will review your care is available from the office.
If you ever feel you need someone to speak on your behalf, either to ourselves or others providing your care and support, then you can use an advocate. Advocates are people who are independent and could help you to express your views, opinions and wishes, and to obtain impartial advice.
Care staff constantly train to achieve higher standards. Presently we have a high level of staff at / achieving Health and Social Care level 3 diploma. All our care staff receive extensive induction and foundation training in the following subjects:
Understanding Health, Safety and Risk
Basic Food Hygiene
Moving and Handling
Arrive at the pre-arranged time on each and every visit;
Provide care and support within the contracted hours as stated in your care plan pack;
Carry various equipment to assist with Health and Safety in your home;
Assist with prompting you to take your medication when authorised by his/her manager;
Inform his or her manager if small gifts have been offered from you;
Hold keys to your property only when authorised by yourself and his/her manager; and,
Act with confidentiality and in a way to maintain your dignity at all times.
If you’re not eligible for financial help from the council, you’ll have to fund your own care. However, you are still entitled to advice from your local social services department about how best to meet your needs. And from April 2015, you’ll be able to pay the council to arrange your services for you. It can only charge you as much as someone whose care they are funding.
If the council has assessed you and you need care and support, you will then be means tested to see how much you need to contribute, if anything, and how much the council will pay towards it.
Depending on which area you live in, you may also have the option of using a personal budget to meet your needs. A personal budget aims to change the way in which services are assessed for, funded and arranged. From April 2015, everyone will have a personal budget.